Access to this website is provided only under the strict condition that you accept all terms, conditions, and notices outlined in these “Terms.” These terms may be updated periodically, and you must read them carefully. They contain vital information regarding liability limitations and dispute resolution through arbitration instead of court. Failure to comply with these terms will result in immediate access and/or service termination.

Before using the site, it is essential to read and understand our Privacy Policy carefully. By accessing or using the site, contacting us, requesting, or utilizing any of our services, you acknowledge that you agree to both our Terms & Conditions and Privacy Policy. If you do not agree with both, please do not use the site or request our services.

We retain the right at our sole discretion to deny access to anyone to this site and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.

Please Note: To request and book our services, You (and every member of your party) must review the Associated Agreements (Terms of Use, Privacy Policy, Client Services Agreement and all applicable Third-Party Vendor/Service Agreement(s)) and agree to them. Clients must sign an acknowledgement that they have read, understood and agreed with the conditions contained in the Associated Agreements either before or at the point of payment for the services. This requirement is not negotiable.

We provide our range of Services with the utmost security and precision, emphasizing client satisfaction and assisting you to the best of our abilities. You agree that:

You must be at least 18 and possess the legal authority to enter contracts and offset billing obligations.

You are responsible for paying any amounts due, making any service requests, and all other matters relating to the service.

You will use our service lawfully and in compliance with these Terms and not make any false, fraudulent, or fraudulently induced request for service.You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a “point-beyond”, “hidden-city”, or “back-to-back tickets”. You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.

All information supplied by you is true, accurate, current, and complete.

You are responsible for using your account by yourself or others.

Neither you nor any member of your party to whom the services would be provided to are currently subjected to any economic, financial, or other type of sanctions or investigations enforced by the Interpol, the EU (including its Member States), the United Nations Security Council, the US government, or any other relevant global security agency or government authority. This is to ensure that we comply with all applicable regulations and laws.

If you book on behalf of others, you agree that:

You have obtained or will obtain their authorization before acting on their behalf.

You will inform them about the Associated Agreements (Flyer Club’s Terms & Conditions, Privacy Policy, Client Services Agreement and any other applicable third-party service provider/vendor agreement) and obtain their acknowledgement.

Neither you nor any member of your party will make a false, fraudulent, or fraudulently induced request for service.

By requesting services through our site, you acknowledge that we will provide you with specialized luxury concierge support services and act as your representative while contracting with the selected third-party service in finding and acquiring goods, products and services. Please note that we act as independent representatives for our clients, and, as a result, any agreement for services or purchases will be made directly between the client and the supplier/partner, with Flyer Club acting only as a facilitator to ensure service delivery unless stated otherwise.

Please be aware that these third-party agreements may include provisions regarding payment, refunds, penalties, restrictions, and other factors relevant to the services provided by the third-party entity. The applicable agreements signed by you before or after the commencement of the requested service are incorporated by reference into these Terms and form part of the Associated agreements.

You must thoroughly review all the terms outlined in the associated agreements and compare them to prevent any variations – Please bring such variations immediately to our attention. By utilizing Flyer Club’s bespoke services to access services from our partners, and other third-party service providers or vendors, you must pay our service fees & charges, all fees associated with the services that are due to the third-party service provider or vendor, and any other additional charges as may be assessed and advised.

To ensure that we can provide the service you have requested, it is important that you provide us with accurate and complete information. If any of the data is incorrect or payment is to be made with a credit card belonging to someone else, we may request additional documentation for verification purposes.

Flyer Club cannot be responsible for any changes or cancellations by third-party service providers. If you experience any issues with the services provided by these third-party service providers contracted through Flyer Club, inform us promptly. If a third-party service provider does not provide the service or ceases operations, your recourse is against the third-party service provider, not us.We will take immediate action to assist you in resolving the situation as quickly as possible.3.3

In using this site, you understand, acknowledge, and agree: 

The Baggage Allowance is reflected on the order confirmation with Flyer Club as well as on the electronic ticket.

The Client should check directly with the airline, indicated on his itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item he would like to bring on the trip.

Some Carriers offer lower fares that do not include luggage. Once you have selected your flight, check the order confirmation to find out if the luggage is included in your fare. If the luggage is not included, you will need to add it. In most cases, this service is available via the airline’s Site. The cost of adding luggage is usually higher at the airport, so we recommend adding it before you check-in.

With regard to the policy of charging luggage charges, it can be changed at any time by each airline company. There are companies that charge luggage charges for any luggage you carry. If your luggage exceeds the weight, size, or number specified in the airline policy, the airline may charge additional charges for carrying luggage.

Name changes on tickets are not allowed – only the original passenger can use the ticket(s). Take special note that airline tickets and hotel accommodations and all service fees may not be refundable. If fare rules allow refunds and/or exchanges, a processing fee will be charged in addition to any applicable fees charged by the carrier/provider upon cancellation/exchange. Fees will vary depending on the third party service supplier’s Terms. You may not receive a monetary refund when canceling. Instead, you may receive a credit (less any airline/hotelf fees) towards a future ticket purchase on a long haul international flight of certain value, which may be valid for up to twelve (12) months from your original date of purchase.

All travelers on your booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your booking.

Please check your e-mail frequently for any schedule change notifications from the airline and verify the current flight information 72 hours prior to scheduled departure. The email address you give us must be correct, because we’ll use it to send your ticket confirmations and important travel information. Please check that our emails aren’t blocked by your internet service provider or sent to your spam folder. Failure to use any reservation will result in an automatic cancellation of all continuing and return flight reservations and suspension of the tickets. The ticket can be used only in the sequence it was issued. Out of sequence usage is not allowed. The recommended check-in time for all international flights is minimum 3 hours before departure time, even if you are traveling on a domestic flight to another airport to connect to your international flight.